Business automation, built and managed for you

It learns the part.Then it plays it.

Understudy builds the systems that do your repeat work — the follow-ups, the scheduling, the reporting, the chasing — and then runs them for you. Built by an operator who runs them on his own businesses first.

No pitch deck. Tell us what eats your week and we’ll answer within one business day.

The work that doesn't need you

You are doing things
a system should be doing.

Every business runs on a handful of jobs that repeat, never finish, and quietly decide whether this month is a good one. They're the first roles we cast.

  1. 01The follow-up you meant to send. Leads that went cold because Tuesday got busy.
  2. 02The same message, retyped. Quotes, confirmations, reminders, the answer to the question everyone asks.
  3. 03Moving data between two tools that were supposed to talk to each other.
  4. 04The report nobody has time to build, so the decision gets made on a hunch.
  5. 05Watching for the thing that breaks — and finding out from a customer instead of a system.
  6. 06The after-hours reply that wins the job, sent at 9pm or not at all.

Who this is built for

Three rooms.
Same stagehand.

The work underneath is the same. What it's called, and what it's worth, is not. Pick the room you're standing in.

Track one

Service businesses

Restaurants, shops, trades, clinics, studios — anywhere the phone, the calendar and the follow-up are the business.

  • Missed-call text-back that books the job
  • Review requests that actually go out
  • Quote and invoice chasing, on a schedule
  • Weekly numbers, in your inbox, without asking

Track two

Real estate teams

Agents and teams losing hours to coordination that a system should be carrying — not the selling, the scaffolding around it.

  • Lead response in seconds, not the next morning
  • Transaction checklists that chase themselves
  • Listing and closing paperwork, assembled
  • Past-client touchpoints that never lapse

Track three

Software companies

Small teams where everyone is doing three jobs and the ops work lands on whoever has the least leverage to refuse it.

  • Support triage and first-response drafting
  • Onboarding and churn-signal watching
  • Release, uptime and error monitoring that pages a human
  • Internal reporting nobody has to assemble

Demo · an illustration

Watch how it works.
Step by step, on this page.

Pick a job you recognise. This demo walks through the steps an Understudy takes for that job. It's an illustration: the timings and results shown are examples, not measurements from a real customer.

Demo · example timings

    These are illustrations, not recordings of a customer's job. The cold-lead reply is live on this very page — it's the system that answers every application, in seconds, and you can test it yourself below. Missed-call and invoice systems are built to order, on the same pattern, for each engagement.

    How it works

    Start small.
    Hand over more.

    Nobody should sign a retainer for a system they haven't watched work. So we start with one job, prove it, and go from there.

    One job, taken over

    We pick the single task that costs you the most time or the most money, and we take it off your desk. Fixed scope, fixed price, no retainer.

    A system, built to your process

    Once one works, we map the rest — built around how you already operate, not a template you have to bend yourself into.

    Run, watched and maintained

    Automation nobody watches is a liability. Monthly means it's monitored, it's kept current, and when it breaks it's already being fixed.

    One example build · ready now

    An assistant that
    answers for you.

    A 24/7 assistant on your website, voice or typed. It answers questions from your own business info, takes leads and booking requests, and emails them to you. It always says it's an AI. We set it up, host it and keep it updated. Law and medical offices get an intake-only version that takes details and never gives advice.

    One is running on this page. Ask it anything about Understudy.

    $500setup

    $75a month

    Includes up to 300 conversation-minutes a month, about 100 calls or chats. 20¢ per extra minute.

    How minutes are counted

    One rule for calls and typed chats: a conversation counts for as long as it lasts, from the first message or ring to the last. A two-minute chat is two minutes.

    Seeing your usage: ask any time and we'll send you the month so far.

    Going over: extra minutes are 20¢ each. If you're on track to go over, we'll tell you before the month ends, so an overage is never a surprise on a bill.

    Checked, not claimed

    Don’t take our word.
    Watch it get checked.

    This category is full of people who finished a course last month. So instead of a list of promises, here is a panel that pings the systems we run, live, every time you load this page.

    Systems we run — checked live, from this page checking…

      This panel isn't a screenshot. Your browser just asked our server to ping each host and waited for the answer.

      How this company runs

      This company is run
      by the thing it sells.

      Most businesses in this category would rather you didn't know how few people are behind them. We'd rather just tell you, because it's the whole point.

      AutomatedThe Understudy does this

      • Reads every application and sorts it by what was actually asked for
      • Writes and sends the first reply — in Sam's voice, to his standing rules
      • Watches the systems on this page and reports what it finds
      • Escalates anything it shouldn't decide alone, instead of guessing

      HumanSam does this

      • Decides what gets built, and scopes and prices every engagement
      • Answers anything that needs judgement rather than process
      • Reads what the Understudy sends, and is accountable for all of it
      • Owns the company. His name is on it — there is no one else to blame

      It's also why you won't find "our team is in your timezone" anywhere on this page. There is no team. There's one operator in Arkansas and a system that doesn't sleep — which is exactly how a company this small answers a lead in Singapore at three in the morning, and why it doesn't matter where you are.

      Get started

      Tell us what
      eats your week.

      Tell us the job you’d hand off first, in plain words. The more specific, the better we can say what it would take. We’ll answer within one business day.

      One or two sentences is plenty. Plain words are fine.

      A few more details optional

      Four short questions, nothing to pay. We'll answer within one business day and only email you about Understudy, and you can tell us to stop at any time. We don't sell or share what you send us. See our privacy policy.