Legal
Terms of Service
Understudy ยท Effective November 5, 2026
This is a plain-language summary. It is written to match the Understudy Client Agreement exactly. Where the two ever differ, the signed Client Agreement controls.
Who we are. Understudy is a trade name of Sam Bartolotta, LLC, an Arkansas limited liability company ("Understudy," "we," "us"), 95 Paiger Ln, Greenbrier, Arkansas 72058. Contact: hello@understudyworks.com.
1. What these Terms cover
These Terms cover your use of understudyworks.com and the demo assistant on it, and they summarize how our paid service works. No paid work starts until you sign the Understudy Client Agreement and pay the setup fee. That Agreement is the contract for the paid service. These Terms are not part of it.
2. Who we work with
- U.S. businesses only, for now. We work with businesses located in the United States, for websites aimed at people in the United States. We do not offer the assistant to businesses covered by the GDPR or the UK GDPR, and we do not sign data processing agreements.
- Not for health-care providers. We do not set up the assistant for medical, dental, mental-health or other health-care providers or health plans, and not for any use that collects health information. We do not sign HIPAA business associate agreements.
- Law offices: intake and scheduling only. For a law office the assistant takes a name, contact details and the general topic, and offers to set up a call. It gives no legal advice and creates no attorney-client relationship, and the law office supervises it.
3. Prices
- $500 setup (one time) and $75 a month.
- The monthly price includes up to 300 conversation-minutes a month, about 100 calls or chats. Extra minutes are $0.20 each.
- A conversation counts for as long as it lasts, from the first message or ring to the last. We tell you before the month ends if you are on track to go over.
- Prices are before sales tax where tax applies. Payments go through Stripe. We never see or store your card number.
- We will not change your monthly price without at least 30 days' written notice, and you can cancel before the change starts.
4. Automatic renewal and cancelling
- The monthly service renews automatically every month, and your payment method is charged each month, until you cancel.
- You can cancel any time by emailing hello@understudyworks.com. The service ends at the end of the month you have already paid for, and no further monthly fee is charged. Send the notice no later than the last day of the current month of service. There is no cancellation fee. We do not refund a month that has already started.
- We can end the service with at least 30 days' written notice. If we do that for any reason other than your breach, we refund the unused part of any monthly fee you have already paid.
5. Setup fee refund
The $500 setup fee is refunded in full if you cancel before we tell you by email that building has started. After that it is not refundable, except that we refund it in full if the assistant is not ready for your review within 30 days after we have confirmed by email that we have what we need from you, and the delay is not on your side.
6. AI, recording and what the assistant will not do
- The assistant always says it is an AI. It is not a person.
- Chats and voice calls are recorded and stored by our service providers so the assistant can answer and so the business can follow up. By starting a chat or call you agree to this. Please do not share health details, card or bank numbers, ID numbers or passwords.
- The assistant gives no legal, medical, tax, financial or real estate advice, and tells anyone describing an emergency to call 911.
- AI can be wrong. A customer looks over the leads and summaries it receives and does not rely on it where a wrong answer could cause serious harm.
- You must not use a system we build to deceive people, send spam or break the law.
7. Your data and your customers' data
- Information you give us, and what your customers say or type to the assistant you own, is used only to run the service for you. We never sell it, use it for anyone's marketing, mix it with another customer's, or use it to train AI models.
- Providers that help us run the service (for example ElevenLabs for the voice and chat platform and Resend for email) handle it to run the service for you, under their own terms. Where a provider lets us choose whether it may use conversations to train its own models, we choose no.
- Deletion in 30 days. Ask us at any time and we delete a conversation or all of them within 30 days. When the service ends, we delete all of your conversations, recordings and lead details from the systems we control within 30 days after it ends, whether or not you ask. You can ask for a copy before it ends or within 15 days after. Copies a provider holds in logs or routine backups are removed on that provider's own schedule.
- Incidents in 72 hours. If we confirm unauthorized access to personal information in your conversations, we tell you as soon as we can and no later than 72 hours after we confirm it.
- You are responsible for the notices and consents your own customers need (for example that an AI assistant is used and that calls are recorded). The Client Agreement includes suggested wording.
- How we handle information from this website is in our Privacy Policy.
8. Availability and no guarantees
We watch the systems and fix what we are told about, but we do not promise uninterrupted service. Outages at hosting, phone, AI or email providers are outside our control. We do not promise any result, such as leads, bookings or revenue.
9. Limit on liability
To the fullest extent the law allows, each side's total liability for any claim is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. Separately, neither side is liable for lost profits or indirect damages, except for a breach of confidentiality. This does not limit liability that the law does not allow us to limit, or liability for gross negligence, willful misconduct or fraud.
10. Law and courts
Arkansas law applies. Before going to court we talk for 15 days and then try one mediation session. Court cases go to the state courts in Faulkner County, Arkansas, or, where a claim can be brought in federal court, the U.S. District Court for the Eastern District of Arkansas.
11. Changes
We may update these Terms and will change the effective date above. A change does not alter a Client Agreement you have already signed. These Terms describe how the paid service works in plain words; your signed Client Agreement is the whole contract for it. Questions: hello@understudyworks.com.